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Shipping Questions

Shipping Questions


How much will my shipping cost?

With a few exceptions, we don’t charge our customers extra for heavy or oversized items delivered using our Standard Service. You will pay one shipping and handling charge that is based on the total value of your order.


What if something gets damaged during shipping?

We take great care packing and shipping your merchandise to insure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps.

1.      Ask the delivery driver to note the damage at the time of delivery if possible.

2.      If the item was shipped via truck carrier, please note the damage on the bill of lading prior to signing. If the item appears to be badly damaged, please call Ictus Limited Customer Service at 1-800-664-2887 for further assistance before the driver leaves your facility.

3.      Open all packages immediately and save all shipping and packing material.

4.      Notify Ictus Limited’s Customer Service Department for replacement of your damaged items. Please call 1-800-664-2887 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 5.  The liability for the replacement value of your product will fall within the venue of the package carrier.  Ictus Limited will assist you in filing your claim.  (Note - unless otherwise notified, the package is insured for a maximum of $100 per shipment.  Additional shipping insurance can be purchased at the point of sale.)


How long will it take for the items to get to my location?

Most items ship via UPS or USPS Priority Mail. Transit time depends on the service you select. Credit card orders are processed immediately and in stock items will ship within 24 hours. Packages typically arrive in 2-5 business days depending on your location. Custom items are produced with in 2-5 weeks depending on the items. If you need your order by a specific date, please consider upgrading your shipping to insure timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped by truck carrier may take up to 2 weeks.


Can I get Overnight or Special Delivery Shipping?

Yes, Ictus Limited offers Overnight, 2nd Day, and 3 Day Select shipping though UPS.  Rates are determined by package size and weight as well as your shipping address.  As these rates vary greatly, please call an Ictus Limited representative for assistance.




What shipping company do you use?

We determine the most economical shipping carrier for your order. Most items are shipped by UPS or USPS Priority Mail. Some larger items ship by truck carrier. We have adjusted our shipping methods to offer the best possible value

 

 

 

Our Daily Marta

To bring the products our customers want and need in a convenient and affordable manner.

Ictus Limited, Inc. accepts Visa, Mastercard, Am. Express, and Discover.